Shipping policy

We aim to deliver your order quickly and securely. Please review the following details for orders shipped from Malaysia.

Processing Time

Order handling: We typically process orders within 1–2 business days (Monday–Friday, excluding Malaysian public holidays).
Orders placed after 12:00 GMT +8 or on weekends/public holidays will be processed the next business day.

Delivery within Malaysia

Standard Delivery via DHL eCommerce or DHL Express: Estimated 2–5 business days after dispatch, depending on your location.
Shipping Fees: Calculated at checkout based on weight, size, and delivery address. Free shipping may be offered during promotions or when your order value meets a stated minimum.

International Shipping

We ship to selected countries using DHL Express. International rates and estimated delivery times will appear at checkout.
Customs duties, taxes, and import fees (if applicable) are the responsibility of the recipient.
Delivery times vary by destination and may be extended due to customs clearance.

Order Tracking

Once your order has been dispatched, you will receive an email with a DHL tracking number and a link to monitor your shipment in real time.

Address Accuracy

Please ensure your shipping details are correct when placing an order. We cannot be held responsible for delays or losses caused by incorrect or incomplete addresses.

Delivery Issues

If your parcel is delayed, lost, or arrives damaged:

First contact DHL using your tracking number for the quickest assistance.
If the issue is not resolved, email hello@releafdisc.com and we will help follow up.

Non-Deliverable Packages

Parcels returned to us due to an incorrect address, unclaimed shipment, or failed delivery attempts can be resent at the buyer’s expense. If you choose to cancel the order instead, a refund (excluding the original shipping fee) will be issued.