Frequently asked questions

Product Information
What is a menstrual disc?

A menstrual disc is a soft, flexible, disc-shaped device made from medical-grade silicone. It sits comfortably in the vaginal canal, collecting menstrual fluid and providing reliable leak protection for up to 12 hours, just like ReLeaf Menstrual Disc
How is it different from a menstrual cup or tampon?

Unlike cups or tampons, a disc sits higher in the vaginal fornix, offering greater capacity (4–6 times that of a tampon). It can even be worn during intimacy. It also self-empties during toilet use, making it extra convenient.
Is it safe to use?

Yes! ReLeaf Menstrual Disc are made from 100% premium medical-grade silicone — the same material used in baby bottle teats and medical devices. They are toxin-free, hypoallergenic, and certified by SGS, FDA, CE, and ISO.
Can I really wear it for 12 hours?

Yes. Depending on your flow, you can wear ReLeaf Menstrual Disc for up to 12 hours of worry-free protection. On heavier days, you may need to empty it more frequently.
Can I use a menstrual disc if I’m new to period products?

Absolutely! Many first-time users find discs easier to manage than cups. A small amount of water-based lubricant can help with insertion. Don’t worry — with a bit of practice, it becomes second nature.
What does “auto-dumping” mean for a menstrual disc?

“Auto-dumping” is a unique feature of menstrual discs that allows them to naturally empty during urination — without the need to remove the disc. When you relax your pelvic muscles, the disc shifts slightly, allowing menstrual fluid to release automatically. You don’t need to do anything special; simply urinate as usual, and your disc will naturally empty on its own.
Can I wear it during sex?

Yes, the ReLeaf Menstrual Disc can be worn during penetrative sex for mess-free intimacy. However, we don’t recommend doing so frequently, as it may slightly increase the risk of infection. Your comfort and safety always come first.
How do I clean and care for it?

🍃 Before your period: Wash with mild soap and boil for 3–5 minutes to sterilise.
🍃 During your period: Simply rinse with clean water between uses.
🍃 After your period: Give it another gentle wash and boil before storing it in the pouch provided.
How long does one Menstrual Disc last?

With proper care, one ReLeaf Menstrual Disc can last up to 10 years, helping you save money and prevent thousands of pads and tampons from ending up in landfill.

General Questions
Where are ReLeaf products manufactured?

ReLeaf products are thoughtfully designed in Malaysia and produced by trusted local and international ISO-certified facilities that also meet SGS, FDA, and CE safety standards. This ensures every disc is safe, gentle, and reliable for your body.
How long does shipping take?

We aim to deliver within 3–5 working days across Malaysia. For international orders, delivery may take 7–14 days depending on your region and local customs procedures.
What are the shipping charges?

We offer shipping within Malaysia and international deliveries. Shipping fees are calculated based on distance, delivery zone, and parcel weight. The exact fee will be calculated at checkout before payment.
Can I change my shipping address after placing an order?

Yes, as long as your order hasn’t been shipped. Please contact us as soon as possible with your updated address, and we’ll do our best to assist before dispatch.
Do you offer any discounts or promotions?

From time to time, we share special promotions, seasonal offers, and bundle deals on our official store and social media platforms.
✨ Stay tuned for our ReLeaf Membership Programme for even more exclusive perks and rewards!
Do you offer gift wrapping or personalised packaging?

Yes! ReLeaf offers gift-wrapping services for a small additional fee — perfect for birthdays, care packages, or special surprises. Each wrapped set includes a handwritten message card for a personal touch. From time to time, we also release limited-edition festive gift sets, beautifully designed to celebrate meaningful moments with your loved ones.
Do you accept returns or refunds?

For hygiene and safety reasons, menstrual discs cannot be returned once opened. However, if your item arrives damaged, defective, or incorrect, please contact us within 3 days of receiving it, and we’ll gladly arrange a replacement or refund.
How can I contact customer support for payment or order enquiries?

You can reach our friendly ReLeaf team via:
📧 Email: hello@releafdisc.com
📱 Instagram DM: @releafdisc
📱 WhatsApp: +60 17-233 8318
Our team will reply within 1–2 business days, always with care and attention.
What if I need help or personal guidance?

We understand that switching to a new menstrual product can feel unfamiliar. You’re always welcome to reach out for one-to-one guidance — we’ll provide gentle tips, practical advice, and encouragement every step of the way. With ReLeaf, you’re never alone on this journey.
Do you have a physical store I can visit?

At the moment, ReLeaf operates primarily online to serve customers conveniently across Malaysia and beyond. From time to time, we also join pop-up events and wellness fairs — follow us on social media to find out where we’ll be next!